Shipping policy

Ownership and risk of loss of all products ordered by the User are transferred to the Carrier upon shipment and are transferred to the User when they sign the proof of receipt of the ordered products. Purchases are subject to Kroft Home's shipping and return policy. Kroft Home reserves the right to cancel any product order for any reason, notifying the buyer of the order cancellation.

Kroft Home only sells items, and thus guarantees their delivery, in Mainland Portugal and the Islands (where applicable).

The maximum delivery time for ordered goods is 30 days, unless otherwise agreed, from the moment payment for the order is confirmed. Delivery is considered complete upon physical possession of the goods by the customer, or someone representing them.

If delivery cannot be completed for reasons attributable to the customer, new shipping costs may be charged.

Shipping times may be extended and altered depending on the volume and quantity of orders or during periods of higher order volume. The customer will be informed if any of the following situations occur.

Access Verification

The Customer is solely responsible for ensuring that the product dimensions allow its passage through doors, corridors, stairs, elevators, and other access points at the address indicated for delivery, as well as ensuring that the property has adequate conditions for delivery (e.g., existence or non-existence of an elevator, access restrictions, condominium hours, or municipal limitations).

KROFT may request photographs, measurements, or floor plans of the delivery location in advance.

The absence of information or the provision of incorrect information will be the sole responsibility of the Customer.

Deliveries to Buildings Without Elevators

Whenever the building does not have an elevator, or the elevator is not large enough, or is not operational, the delivery may:

  • Be limited to the ground floor;
  • Involve an additional cost previously communicated;
  • Require the hiring of external technical means (e.g., crane), borne by the Customer.
  • If delivery is not possible due to structural or logistical reasons not attributable to KROFT, it will be considered a failed delivery attempt due to the Customer's fault. Additional transportation costs, storage costs and/or a new delivery fee may be charged.

Shipping Costs

The costs applied to shipping the order are the responsibility of the customer, and for each order, an automatic calculation of the value is made during the checkout process, based on the products ordered and the destination region of the order, according to the pre-established table.

Delivery and Assembly - Service Notes

The Delivery and Assembly service includes:

  • Placement of items in the room indicated by the customer;
  • Removal of packaging after assembly.

Not included:

  • Hoisting through windows or balconies;
  • Fixing to walls or ceilings;
  • Electrical installations.

The customer must check the dimensions of the products and packaging beforehand, ensuring they can fit through doorways, elevators, staircases, hallways, and access points to the delivery location.